Peeringo

Overview

Peeringo is an enterprise call centre platform built from the ground up to replace legacy phone systems. At Codedrops Tech I led the dedicated cross-functional team that acted as the client’s technology partner, delivering the product over a 26-month engagement.

The challenge

The client needed a modern, scalable and cost-effective call centre solution to replace legacy systems. The vision was a platform that supports high-volume concurrent calls, real-time analytics, AI-powered features and seamless access for both web and mobile agents, backed by a highly reliable system and an engaging, easy-to-use interface.

My approach

1. Ran the engagement as a long-term product partnership, with one cross-functional team owning the roadmap from discovery to production.
2. Shaped a React admin dashboard for supervisors and Flutter agent apps so agents get a native feel on both iOS and Android.
3. Worked with engineering on Go microservices for real-time VoIP signalling, with RabbitMQ and Kafka handling call distribution and event streaming.
4. Managed delivery in ClickUp and iterated on UI/UX in Figma, keeping design, engineering and the client aligned on every release.

Outcome

A robust, cloud-native SaaS product designed for enterprise-grade reliability and performance, giving the client a call centre that scales with their business.

Focus areas

• Product partnership
• Roadmapping
• Agile delivery
• Real-time systems
• Stakeholder management

Tech stack

• React
• Flutter
• Go
• RabbitMQ
• Kafka
• MongoDB
• AWS
• ClickUp
• Figma